Position title
CUSTOMER SERVICE / MARKETING REPRESENTATIVE | WORK FROM HOME | AUSTRALIAN COMPANY
Description

As a Customer Experience Specialist, your duties involve onboarding new customers and assisting the existing customers over the phone while maintaining a high level of professionalism and enthusiasm, presenting the organization as reliable and well-structured, adding value to our three main businesses.

One Direction Australia is one of the most prominent commercial cleaning services providers in Australia.
Responsibilities

• Inbound and Outbound calls to potential new clients.
• Qualify leads given and turning them into business opportunities.
• Achieve excellent customer service and proactively respond to client queries.
• Solve customer issues in timely and positive manner.
• Perform database and record keeping activities including Customer relationship management / Service Jobs management & emailed management.
• Maintain a high level of professionalism within the call to create a pleasant experience for the customer
• Be able to work with standard Melbourne time

Qualifications

• Native/Advanced English (90%)

• Have a near UK or USA accent (80%)
• At least 1 year experience in customer service
• Fulltime availability
• Intermediate computer skills
• Ability to type fast
• Internet connection of at least 20 mbps
Job Benefits
Base Salary of 100,000 LKR - 150,000 LKR plus monthly bonus based on performance.
Special Requirements

Attention: You must be as fluent as native speaker and be able to understand any English accent easily and respond back in the same manner.

Employment Type
Full-time
Beginning of employment
As soon as possible
Job Location
Remote work from: Sri Lanka
Working Hours
Earliest start possible. 7.5 hrs, 5 day work week
Base Salary
LKR100000-LKR150000 Per month
Bonus

Attractive bonus offered based on the performance

Date posted
July 22, 2022
Valid through
September 30, 2022
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Position: CUSTOMER SERVICE / MARKETING REPRESENTATIVE | WORK FROM HOME | AUSTRALIAN COMPANY

Thank you for submitting your application. We shall contact all successful applicants on first come first served basis. All the best!