Privacy Policy

1. Introduction

We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and secure personal data relating to you when you use our Website or engage with our services.

2. What Personal Information We Collect

2.1 We may collect:

• Contact details (name, business name, address, email, phone)
• Payment and billing information
• Site/Service details (location, site conditions, access details)
• Website usage information (IP address, browser, pages visited)
• Any special requirements, hazard/safety information you provide

3. How We Collect Information

3.1 Directly: When you submit contact forms, request quotes, book services or contact us.

3.2 Automatically: Via cookies and analytics when you visit our Website (see Cookies Policy).

3.3 From third-parties: Eg referrals, business directories, publicly available sources.

4. Use of Your Personal Information

We use your information to:

• Provide our cleaning and facility services
• Prepare quotations, invoices and maintain service records
• Communicate with you about services, offers and feedback
• Improve our Website, services and customer experience
• Comply with legal or regulatory obligations
• Protect our rights, property and safety

5. Disclosure of Your Information

5.1 We may disclose your personal information to:

• Our staff, subcontractors or service providers who assist in providing services
• Payment processors and financial institutions
• Legal or regulatory authorities as required by law
• Our professional advisors (insurers, accountants, lawyers)

5.2 We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We adopt reasonable administrative, technical and physical safeguards to protect your personal information from misuse, loss, unauthorised access or disclosure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described above, or as required by law. Once no longer needed, we securely destroy or de-identify the data.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you may:

• Access the personal information we hold about you
• Request correction of that information if it is inaccurate or incomplete
• Ask us to delete or stop using your information (subject to legal obligations)
• Lodge a complaint with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us using the details below.

9. International Transfers

Where we disclose your data overseas (eg to cloud providers), we ensure adequate safeguards consistent with Australian law are in place.

10. Links to Other Websites

Our Website may include links to third-party websites not controlled by us. We are not responsible for their privacy practices. We encourage you to review their policies.

11. Changes to This Policy

We may update this policy from time to time. We will post the revised version on the Website with the new effective date.

12. Contact Us

If you have any questions or requests about your personal information, please contact: