Terms & Conditions

1. Introduction

1.1 These Terms & Conditions ("Terms") govern your use of the website onedirectionaustralia.com.au ("Website") and your engagement of cleaning services from One Direction Australia.

1.2 By accessing or using the Website or entering into a service contract with One Direction Australia, you agree to be bound by these Terms. If you do not agree, please do not use the Website or engage our services.

2. Services

2.1 One Direction Australia provides commercial cleaning, industrial cleaning, facility management, pressure-cleaning and related services as set out on the Website.

2.2 The details of the services (scope, timing, price, location) are agreed in writing (via quotation/contract) between you ("Client") and us ("Provider").

2.3 We may amend the scope of services if required (for example due to site conditions, safety requirements or regulatory change). We will notify you of any material changes and you will have the opportunity to accept.

3. Quotations and Acceptance

3.1 We provide a quotation based on information you supply. The quotation is valid for the period stated on it.

3.2 Acceptance of quotation is by your signature or by payment of any deposit (whichever happens first) and constitutes a contract governed by these Terms.

3.3 We reserve the right to withdraw or amend any quotation before acceptance.

4. Payment & Invoicing

4.1 Payment terms and invoice schedule will be specified in the service contract/quotation. Unless otherwise stated, payment is due within [insert number] days of the invoice date.

4.2 Interest or late payment fees as allowed by law may apply if payment is not received by the due date.

4.3 If you do not pay on time, we may suspend services until payment is made, and you remain responsible for costs incurred.

5. Client Obligations

5.1 The Client must provide safe access, power, water and appropriate working conditions for our staff.

5.2 The Client must notify us of any hazards, special requirements or site-specific risks before services commence.

5.3 The Client must allow us to inspect the site and the arrangements for the services.

6. Provider Obligations & Standards

6.1 We will perform the services with due care, skill and in accordance with industry-accepted practices and any applicable legislation (including occupational health & safety, environment).

6.2 We will supply suitably qualified staff, equipment and materials.

6.3 We maintain relevant insurances and certifications. [You may insert detail about ISO, OHSAS, etc. if applicable.]

7. Changes & Cancellation

7.1 Any variation to the service scope must be agreed in writing. Additional costs may apply.

7.2 If the Client cancels a scheduled service without the notice required (as stated in the contract), cancellation fees may apply.

7.3 We may cancel or suspend services if you breach these Terms or fail to meet your obligations.

8. Warranty & Limitation of Liability

8.1 We warrant that the services will be provided as described in the service agreement and with reasonable care and skill.

8.2 Except where prohibited by law, our liability to you for any loss or damage arising out of or in connection with the services is limited to the total amount paid by you for the relevant services.

8.3 We are not liable for indirect, special or consequential losses (including loss of profit, business interruption) except to the extent required by law.

8.4 Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law (ACL) that cannot be excluded.

9. Intellectual Property

9.1 All materials, trademarks, logos and content on the Website remain our property or our licensors.

9.2 You may not reproduce, distribute or commercially exploit any part of the Website or materials without our prior written consent.

10. Privacy & Personal Information

10.1 We collect and handle your personal information in accordance with our Privacy Policy. By using the Website or engaging services you consent to that handling.

10.2 We will only use your information for purposes of providing services, billing, communications and improving our offerings.

11. Website Use

11.1 You agree to use the Website only for lawful purposes in accordance with these Terms.

11.2 You must not attempt to interfere with or damage the Website or its security, nor use it to distribute harmful content.

12. Cookies

12.1 Our use of cookies (and your rights) are described in our Cookies Policy.

13. Term & Termination

13.1 This agreement commences upon acceptance of our quotation and continues until the services are completed or terminated earlier in accordance with the contract.

13.2 Either party may terminate the agreement if the other breaches a material term and fails to remedy it within [insert number] days of notice.

13.3 On termination you must pay for services performed up to the date of termination and any agreed cancellation fees.

14. Force Majeure

14.1 We are not liable for delays or failures caused by events beyond our reasonable control (including natural disasters, strikes, government orders, pandemics).

14.2 In such events we will notify you and take reasonable steps to resume services.

15. General

15.1 These Terms, together with the service contract/quotation, constitute the entire agreement and supersede any prior arrangements or representations.

15.2 If any part of these Terms is invalid or unenforceable, the remainder remains in effect.

15.3 We may assign our rights or subcontract our obligations, provided you are not disadvantaged.

15.4 These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.

16. Contact Details

Suite 12, Level 4, 150 Albert Road, South Melbourne VIC 3205

Phone: 1300 520 417

Email: info@onedirectionaustralia.com.au